United StatesFor medical information or to report a side effect/adverse drug experience or quality complaint.Ph.: 800.778.7898 (24 hours a day)Email: firstname.lastname@example.org
To report a quality complaint on a drug product or to request medical information on a drug product, you may email the Product Monitoring Department at email@example.com
CanadaEmail: firstname.lastname@example.org Fax: 514.428.8230 or 855.270.7267
Europe, Middle East and AfricaPh.: 00 800 55444777 (24 hours a day, EU and Russia)Email: email@example.com
Latin AmericaEmail: firstname.lastname@example.org
PHARMACOVIGILANCEThe Mallinckrodt Pharmacovigilance Department is a group of healthcare professionals responsible for the collection, processing and analysis of adverse events for Mallinckrodt's dosage pharmaceutical, contrast media and nuclear medicine product lines in compliance with regulatory requirements. The goals of the Pharmacovigilance Department are to minimize or prevent harm to patients by identifying new safety concerns and/or hazards associated with Mallinckrodt products and to implement risk-minimization measures when appropriate. You may contact Pharmacovigilance by phone at 800.778.7898 or via e-mail at email@example.com. MEDICAL INFORMATIONThe Medical Information Department consists of healthcare professionals (HCPs) who provide responses globally to requests for medical information from prescribers, pharmacists, other HCPs, patients, administrators, institutions and law enforcement. You may contact Medical Information by phone at 800.778.7898, by facsimile at 314.654.3755 or by email at firstname.lastname@example.org PRODUCT MONITORINGThe Mallinckrodt Product Monitoring Department consists of healthcare and life science professionals responsible for handling the following compliance and U.S. Food and Drug Administration-regulated activities:
You may contact us by telephone at 800.778.7898 or via e-mail at email@example.com.
To report an adverse event or a product complaint or if you have a medical inquiry, please call 800.778.7898.
For questions or comments about pain products marketed through our Specialty Pharmaceuticals Brands segment, please complete the form below and indicate your area of interest.
United States Customer ServicePh. 800.325.8888Fx. 314.654.6511
Global Customer ServicePh. 314.654.6010Fx. 314.654.6852
Generics Customer Service
Our highly responsive customer service department can assist you in placing your orders by phone, fax, mail and EDI. Please note that all Mallinckrodt products are shipped in case quantities only. Minimum order amount is $300.00.
Customer Service Toll-Free No.: 800.325.8888
Fax No.: 800.323.5039
Mallinckrodt LLC Attn: Dosage Pharmaceuticals - Customer Service 675 McDonnell Blvd. St. Louis, MO 63042
Customer Service Hours
Monday through Friday, 7:30 am to 4:30 pm CST.
Customer Support Services are available to assist you with billing, credit, returns and shipment schedule inquiries and procedures.
Concealed Shipment Damage/Losses
Damage/loss claims must be documented upon delivery and reported directly to Mallinckrodt’s Customer Service Group at 800.325.8888 within 10 days of purchase. The U.S. Drug Enforcement Administration recommends that all customers open and inventory all shipments as soon as possible. Failure to report these damages/Iosses in a timely manner significantly impairs Mallinckrodt’s ability to properly investigate the cause of the damage or loss. Any damage or loss reported to Mallinckrodt more than 10 days after receipt by the customer will not be eligible for credit.
Shipments and Warehouse Facility
Our distribution center is located in our pharmaceuticals manufacturing and packaging facility at 172 Railroad Avenue, Hobart, NY, 13788. This shipping facility is a state-of-the-art distribution center which will enhance our daily shipping efficiency and provide better service for our customers’ product orders and scheduling needs.
Our distribution center ships products five days a week, Monday through Friday. Methadone products ship to treatment clinics Monday through Thursday.
The Product Monitoring Department consists of healthcare and life science professionals with responsibility for the following activities:
If you would like to report a quality issue, you may contact us by phone at 800.778.7898 or via email.
The Pharmacovigilance Department consists of healthcare professionals who are responsible globally for the collection, processing, and analysis of adverse events for Mallinckrodt’s Dosage Pharmaceutical, Contrast Media, and Nuclear Medicine product lines in compliance with regulatory requirements. Pharmacovigilance is defined as the science and activities relating to the detection, assessment, understanding, and prevention of adverse effects or any other medicine-related problem. The goal of our department is to minimize or prevent harm to our patients by identifying new safety concerns and/or hazards associated with Mallinckrodt products and to implement risk minimization measures when appropriate. If you would like to report an adverse event, you may contact us by phone at 800.778.7898 or via email.
Please contact Active Pharmaceutical Ingredients at Mallinckrodt Pharmaceuticals using the phone number or email contact form below.
U.S. Customer Service Ph. 888.744.1414 option 1 then option 2Fx. 888.744.4646Business Hours: Monday – Friday 7:00 a.m. to 5:00 p.m. CST
U.S. Local Mallinckrodt Representative800.634.1515
U.S. Contrast Media & Devices1.855.OPTI.250OptiSuiteSpot@Mallinckrodt.com
U.S. Product Monitoring, Drug Safety and Medical Information To report a product quality complaint, adverse event or to request medical information, please contact:Ph. 800.778.7898Outside USA: 314.654.5737Fx. 314.654.8206Email: firstname.lastname@example.org
Business Hours: Monday – Friday 7:00 a.m. to 5:00 p.m. CST
U.S. HeadquartersMallinckrodt Pharmaceuticals675 McDonnell BoulevardSt. Louis, MO 63042314.654.2000
Asia PacificMallinckrodt PharmaceuticalsUnit 01-02, 12-20, Level 20, Tower 1, Grand Century Place193 Prince Edward Road WestKowloon, Hong Kong+852 3183 1500
Europe Middle East and AfricaMallinckrodt PharmaceuticalsHinterbergstasse 206330 Cham,Switzerland+41 41 747 4646
Latin AmericaMallinckrodt Pharmaceuticals675 McDonnell Blvd.St. Louis, MO 63042 (USA)+314.654.2000 JapanMallinckrodt Japan Co. Ltd.4-14, Koraku 1-chrome,Bunkyo-ku, Tokyo 112-004Japan+81 3 3830 7146
Requests for Commercial Support
For confidential or anonymous communication, use the toll-free number: 888.696.9864
For all other communication, please use this form.
Mailing Address:Office of the General Counsel675 McDonnell Blvd.St. Louis, MO 63042
Rick HoytVice President, Business Development & Licensing
For more information about careers at Mallinckrodt Pharmaceuticals, please visit the Careers section of our website.
Raymond Furey Chief Compliance Officer 675 McDonnell Blvd. Hazelwood, MO 63042 314.654.2000 Compliance.Dept@mallinckrodt.com
For the ability to report concerns
about Mallinckrodt's business practices, please feel free to
contact our Integrity Hotline at (888) 696-9864. For areas
outside of the United States and Canada, please click here for
country access codes and dialing information using ATT Direct
You may also click here to
access the Integrity Helpline website for the EU and here for
the rest of the world, including the United States.
Rhonda SciarraCorporate Communications ManagerPh. 314.654.2000
News & Media Page
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The purchasing organization at Mallinckrodt Pharmaceuticals is committed to creating mutually beneficial supply-base relationships to assist in delivering excellence in product quality and service to our customers.
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Mallinckrodt, the 'M' brand mark, the Mallinckrodt Pharmaceuticals logo and other brands are trademarks of a Mallinckrodt company. © 2015 Mallinckrodt.
Mallinckrodt Pharmaceuticals is a registered business name of Mallinckrodt plc, which is registered in Ireland as a public limited company with registration number 522227 and has its registered office at Damastown, Mulhuddart, Dublin 15, Ireland.